Privacy Policy

Last updated: July 2026

This Privacy Policy explains how New Line collects, uses, stores and protects personal data when you visit our website, contact us, visit our showrooms, request a quote, sign up for marketing, make an enquiry or otherwise interact with us.

For the purposes of this policy, “New Line”, “we”, “us” or “our” refers to New Line Tiles Ltd, trading as New Line.

New Line supplies tiles, bathrooms, flooring and related products and services through our showrooms in Galway and Tuam and through our website.

1. Who we are

New Line
Galway Showroom: Tuam Road, Galway
Tuam Showroom: Galway Road, Tuam

Email: info@newlinetiles.com
Phone: 093 52166
Website: newlinetiles.ie

For data protection purposes, New Line is the data controller for the personal data we collect and process.

2. Personal data we collect

We may collect and process the following types of personal data:

Information you give us directly

This may include:

• Your name
• Email address
• Phone number
• Address or Eircode
• Details of your enquiry
• Product interests, such as tiles, bathrooms, carpets, laminate, wood flooring or other products
• Details needed to prepare a quote, order or delivery
• Information you provide when completing a contact form
• Information you provide when signing up to our newsletter
• Messages you send to us by email, phone, social media or through our website
• Reviews, feedback, photographs or project images you choose to share with us
• Transactional information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.

Information collected when you use our website

Depending on your cookie choices, we may collect:

• IP address
• Device type
• Browser type
• Pages visited
• Time spent on pages
• Website actions such as calls, direction clicks, form submissions, newsletter sign-ups or enquiry clicks
• General location information based on your device or browser
• Information from cookies and similar technologies

Please see our separate Cookie Policy for more information on how we use cookies and tracking technologies.

Information from third parties

We may receive limited personal data from third-party services where relevant, such as:

• Website analytics providers
• Advertising platforms
• Social media platforms
• Email marketing platforms
• Payment, delivery or supplier systems
• Review platforms
• Website hosting or security providers

3. How we use your personal data

We use personal data for the following purposes where applicable and where permission has been given:

• To respond to enquiries
• To provide quotes and product information
• To process orders or requests
• To arrange delivery, collection or showroom appointments where applicable
• To provide customer service
• To manage supplier or product queries linked to your order
• To send newsletters or marketing emails where you have consented
• To manage competitions, promotions or customer photo submissions
• To display reviews, testimonials or customer project images where permission has been given
• To improve our website, services and customer experience
• To measure website performance and marketing activity
• To manage social media messages and interactions
• To protect our website, systems, business and customers
• To meet legal, tax, accounting and regulatory obligations

4. Legal basis for processing your data

We only process personal data where we have a valid legal basis to do so.

Depending on the situation, we may rely on one or more of the following legal bases:

Contract

We may process your data where it is necessary to provide a quote, process an order, arrange delivery, respond to a service request or take steps before entering into a contract with you.

Consent

We may rely on consent where you:

• Sign up to receive marketing emails
• Accept analytics or marketing cookies
• Agree to take part in a competition or promotion
• Give permission for us to use your review, testimonial, photograph or finished room image

You can withdraw consent at any time.

Legitimate interests

We may process data where it is necessary for our legitimate business interests, provided your rights and freedoms do not override those interests.

This may include:

• Responding to customer enquiries
• Improving our website and services
• Managing customer relationships
• Keeping business records
• Protecting our website and systems
• Understanding customer demand and product interest
• Managing customer feedback and reviews

Legal obligation

We may process personal data where required to comply with legal obligations, including tax, accounting, consumer protection or regulatory requirements.

5. Marketing communications

If you sign up to receive marketing from us, we may send you updates about products, offers, showroom news, competitions, design inspiration and other New Line news.

We will only send you email marketing where we have a lawful basis to do so, such as your consent or where otherwise permitted by law.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us directly.

We will not sell your personal data to third parties for marketing purposes.

6. Website analytics and advertising

We may use tools such as Google Analytics 4, Google Ads, Meta/Facebook, Instagram or similar platforms to understand website performance and measure marketing activity.

These tools may collect information through cookies or similar technologies. Analytics and marketing cookies will only be used where you have given consent through our cookie banner.

You can change your cookie preferences at any time using the cookie settings link on our website.

7. Sharing your personal data

We may share personal data with trusted third parties where necessary to operate our business and provide our services.

These may include:

• Website developers and hosting providers
• IT and security providers
• Email marketing platforms
• Analytics and advertising platforms
• Payment providers, where applicable
• Delivery or logistics providers
• Product suppliers, where needed for customer orders or queries
• Professional advisers, such as accountants, solicitors or GDPR consultants
• Regulators, authorities or other parties where required by law

We only share the personal data needed for the relevant purpose.

8. How long we keep your data

We keep personal data only for as long as necessary for the purpose it was collected, including to meet legal, accounting, tax or business record requirements.

Typical retention periods may include:

• General enquiries: kept for as long as needed to respond and manage follow-up
• Quotes and order-related information: kept for business, tax and accounting record purposes
• Marketing subscription data: kept until you unsubscribe or withdraw consent
• Competition entries: kept for the duration of the competition and any required follow-up period
• Website analytics data: kept in line with the settings of the analytics platform and your cookie choices
• Customer reviews, testimonials or project images: kept until permission is withdrawn or the content is no longer required

We may retain some records for longer where required by law or where necessary to establish, exercise or defend legal claims.

9. Your data protection rights

Under data protection law, you have rights in relation to your personal data.

These may include the right to:

• Request access to the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your personal data in certain circumstances
• Ask us to restrict how we use your personal data
• Object to certain types of processing
• Request a copy of your personal data in a portable format, where applicable
• Withdraw consent where processing is based on consent
• Object to direct marketing at any time
• Lodge a complaint with the Data Protection Commission

To exercise your rights, please contact us using the details provided in this policy.

We may need to verify your identity before responding to a request.

10. Children’s data

Our website and services are not directed at children.

We do not knowingly collect personal data from children through our website. If a parent or guardian believes that a child has provided us with personal data, they should contact us so we can review and delete it where appropriate.

11. Security

We take reasonable steps to protect personal data against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no website, email system or online service can be guaranteed to be completely secure.

12. Links to other websites

Our website may contain links to third-party websites, social media pages or external platforms.

We are not responsible for the privacy practices, content or security of those websites. You should read their privacy policies before providing personal data to them.

13. Cookies

Our website uses cookies and similar technologies.

Some cookies are strictly necessary for the website to work. Others, such as analytics and marketing cookies, are only used where you have given consent.

For more information, please read our separate Cookie Policy.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or business operations.

The latest version will always be available on our website.

15. Contact us

If you have any questions about this Privacy Policy or how we handle personal data, please contact us:

New Line
Galway Showroom: Tuam Road, Galway
Tuam Showroom: Galway Road, Tuam

Email: info@newlinetiles.ie
Phone: 093 521 66
Website: newlinetiles.ie